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Clean Stay Promise: How We Prep Your Room

Here’s how we prep your room—and easy tips you can use to keep it fresh and comfy all stay long.

Clean Stay Promise: How We Prep Your Room

Curious how your room is prepared?
Here’s our simple, steady routine—and tips you can use to keep things fresh during your stay.

Before You Arrive

  • Linen reset: fresh sheets and pillowcases are changed for every new stay.
  • Bathroom clean: shower, sink, and toilet are scrubbed and rinsed.
  • High-touch points: handles, remotes, and switches are wiped.
  • Air & tidy: the room is aired and surfaces are cleared.

Want to know what’s in the room? Read Room Amenities Explained.

During Your Stay

  • Fresh towels: ask when you need them.
  • Extra pillow/blanket: available on request.
  • Quick refresh: tell us a time window and we’ll work around you.

Making simple requests is easy with Special Requests 101.

Simple Ways to Keep It Fresh

  • Air the room for a few minutes when you return.
  • Use the bin for food packing so smells don’t linger.
  • Keep wet towels on rails so they dry faster.

Sleep better with the Quiet Night’s Sleep Checklist.

If Something Isn’t Right

  • Tell us at once; we’ll sort it fast.
  • Be specific: what’s wrong and where.
  • Give a time we can pop in if you’re heading out.

Arriving late? Use the Late Arrival Guide for a smooth start.

Work Trip Touches

  • Desk wipe-down on request before you settle in.
  • Extra hangers for shirts and jackets.
  • Iron/board available—ask at the desk.

See more in When You’re Travelling for Work.

Allergy & Sensitivity Notes

  • Tell us about fragrances you wish to avoid.
  • Ask for a fan for airflow if you’re sensitive to dust.
  • Keep food packaging sealed or binned to avoid smells.

One External Reference

General UK cleaning guidance: GOV.UK – Cleaning in non-healthcare settings.

FAQ / Quick Tips

  • Need new towels? Ask anytime.
  • Room feel stuffy? Air it and set a steady cool temp.
  • Something missed? Tell us now; we’ll put it right.

Summary: Rooms are reset, cleaned, and aired before you arrive. If you want extras—towels, pillows, or a refresh—just ask. For an easy stay, pair this with our sleep, requests, and late-arrival guides.

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